All Returns or Exchanges must be completed within 30-days of original shipping date.
All items must be new, unused, and in the original box and packaging. Please make sure the item(s) you wish to return meet this criteria before proceeding to the return steps below.
RETURN INFORMATION ABOUT SPECIFIC ITEMS
Special orders, Team Orders, or Other Special Accommodations are NOT returnable or exchangeable for any reason.
SHAFT/HEAD: All shaft and head warranties are FACTORY DIRECT.
STICKS: All sticks must be completely broken from game play or practice. Dings, dents, and scratches are NOT covered by Warranty. Heads must not be intentionally abused, altered (i.e. pinched), defaced, or otherwise negligently damaged. Stringing components are not covered under warranty. You must contact the correct manufacturer to receive warranty information and a return authorization number. All products must be accompanied by a receipt to show proof of purchase and purchase date. The Manufacturer, upon receiving defective product, will send a new shaft or unstrung head back to you.
NO WARRANTIES: All Aluminum shafts.
30 DAY WARRANTY: All Titanium Defense Shafts.
6 MONTH WARRANTY: All heads and products not listed above.
HOW TO RETURN AN ITEM
STEP 1. Please call 1-888-478-7177 to obtain a Return Authorization (RA) Number. We will NOT accept any returns without an Return Authorization Number. All Packages without an Authorized Return Number will be refused!
STEP 2. Return the item with its original packaging to:
118 W. Streetsboro Street
Hudson, OH 44236
STEP 3. Please write the RA Number clearly on the outside of the box, following the instructions below:
Please do not attach or tape any Shipping Label Directly on a Shoe Box. Doing so will result in
the exchange being denied. Please do not use a Shoe Box as your shipping box. Doing so will
result in the exchange being denied.
EXCHANGES: We understand that sometimes items do not fit exactly the first time, therefore, Great Lacrosse™ will gladly exchange any products purchased from our site. Please contact us for return/exchange information. Customer must pay for shipping both directions.
REFUNDS: Refund returns are subject to a 10% restocking fee plus the original cost of shipping.
EXPRESS EXCHANGE: Express service is available for a $5 service charge. If upon receipt of products the customer desires a new item sent out immediately then the express service is for you. We can charge your credit card for the new item plus shipping (there is no Free Shipping on exchanges) and the $5 service charge; then, when the original item is received, we will refund you the full price of the original item. There are several costs to us for doing this...thus the $5 service charge.
CLEARANCE/CLOSEOUT ITEMS: Clearance or Closeout items can NOT be returned or exchanged, and all sales are FINAL. All clearance or closeout items have limited quantities and are sold on a first-come, first-serve basis.
All tags must be attached and original packaging must be included with returned items.